Once you place your order, we get to work straight away. Here's what to expect before your order ships:

You'll receive a shipping confirmation email with your tracking number as soon as your order leaves the warehouse.

The UAE is our home market and we prioritise delivery speed here. We ship via AliExpress Direct and regional courier partners to all seven emirates.

If you are not home at the time of delivery, our courier will attempt redelivery. After two failed attempts, your parcel may be held at a local depot for collection.

We ship to over 190 countries worldwide. International delivery times vary depending on your location and the shipping method available at checkout.

These are estimates only. Delays can occasionally occur due to customs clearance, local postal conditions, or carrier capacity. We always provide tracking so you can follow your order every step of the way.

• UAE orders over AED 99 — Free standard shipping
• UAE orders under AED 99 — AED 15 flat rate
• GCC countries — Calculated at checkout based on weight and destination
• International orders — Calculated at checkout based on weight and destination

The exact shipping cost for your order will always be shown clearly at checkout before you pay.

Every PhoneSkinz order comes with full tracking. Here's how it works:

• You'll receive a shipping confirmation email with your tracking number once your order is dispatched
• Use our Track My Order page to follow your parcel in real time
• You'll receive automatic updates at key stages — dispatched, in transit, out for delivery, delivered

If your tracking hasn't updated in more than 5 business days, please contact us and we'll investigate with the carrier.

For UAE deliveries, there are typically no import duties on phone cases and accessories.

For international orders, customs fees, import taxes, and duties are the responsibility of the customer and are determined by your local customs authority. These charges are not included in your PhoneSkinz order total and are not something we can predict or control.

We recommend checking with your local customs office if you are unsure about potential charges before placing an international order.

We want you to love your PhoneSkinz case. If something isn't right, we'll make it right. You can return most items within 14 days of delivery.

Items eligible for return:

• Unused, in original condition with no scratches or damage
• In original packaging where possible
• Returned within 14 days of the delivery date shown on your tracking

Items not eligible for return:

• Items that have been used, fitted to a phone, or show signs of wear
• Personalised or custom-printed cases (unless they arrived damaged or incorrect)
• Items returned after the 14-day window without prior approval
• Items purchased during final sale or clearance promotions marked as non-returnable

Starting a return is simple. Follow these steps:

1. 1
   Email us at support@phoneskinz.ae with your order number and the reason for your return.
2. 2
   We'll respond within 24 hours (Monday–Saturday) with return instructions and a return reference number.
3. 3
   Pack your item securely and include your order number inside the package.
4. 4
   Ship the item back using a tracked service. Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong product.
5. 5
   Once received and inspected, your refund or exchange will be processed within 5 business days.

Once we receive and inspect your return, we'll email you to confirm it's been approved. Refunds are then processed as follows:

• Refunds are issued to your original payment method (card, PayPal, Apple Pay, etc.)
• Processing time: 5 business days from approval on our end
• Your bank or payment provider may take a further 3–10 business days to reflect the credit
• Original shipping charges are non-refundable unless the return is due to our error

If you haven't received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at support@phoneskinz.ae.

Want a different colour, style, or model compatibility? We're happy to exchange eligible items within the 14-day window.

• Start an exchange the same way as a return — email support@phoneskinz.ae with your order number and what you'd like instead
• If the replacement item is higher in value, you'll be charged the difference
• If it's lower in value, we'll refund the difference to your original payment method
• Exchanges are subject to stock availability

We do our best to ensure every order arrives perfectly. But if something's not right, we'll fix it — fast, no hassle.

If your item arrived damaged or we sent the wrong case:

• Email support@phoneskinz.ae within 48 hours of delivery
• Include your order number, a brief description, and 1–2 clear photos of the issue
• We'll arrange a free replacement or full refund — your choice
• You will not need to return the damaged item in most cases

If your tracking shows no movement for more than 10 business days, or your order is marked as delivered but hasn't arrived, please do the following:

• Check with neighbours, building reception, or a safe spot the courier may have left the parcel
• Confirm your delivery address was entered correctly at checkout
• Contact us at support@phoneskinz.ae with your order number and we'll open an investigation with the carrier

Lost package investigations typically take 5–10 business days. If your parcel is confirmed lost, we will send a replacement or issue a full refund.

Our support team is here to help with any shipping or returns questions.