By visiting www.phoneskinz.ae, creating an account, or completing a purchase, you agree to these Terms & Conditions in full. These terms apply to all visitors, users, and customers of the PhoneSkinz website.

These Terms & Conditions apply alongside our Privacy Policy and Shipping & Returns Policy, which are incorporated by reference. In the event of any conflict, these Terms & Conditions shall take precedence.

You must be at least 18 years of age to make a purchase on this website. By placing an order, you confirm that you meet this requirement.

PhoneSkinz is an e-commerce business selling phone cases and mobile accessories, operated from the United Arab Emirates. Our website is hosted on Shopify Inc. and our products are fulfilled via third-party suppliers.

References to "PhoneSkinz", "we", "us", or "our" throughout these terms mean the PhoneSkinz business and its operators.

You may use our website for lawful personal and commercial purposes only. You agree not to:

• Use the site in any way that violates applicable local, national, or international laws or regulations
• Attempt to gain unauthorised access to any part of our website, servers, or databases
• Transmit any unsolicited or unauthorised advertising or promotional material
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Use automated tools, bots, or scrapers to extract data from the website without our written permission
• Introduce viruses, trojans, or other harmful material to our systems

We reserve the right to suspend or terminate access to our website for any user who breaches these conditions, without notice.

You may browse and purchase from PhoneSkinz as a guest. If you choose to create an account, you agree to:

• Provide accurate, current, and complete information during registration
• Keep your login credentials secure and confidential
• Notify us immediately at support@phoneskinz.ae if you suspect any unauthorised use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or close accounts that contain inaccurate information or that we reasonably believe have been used for fraudulent or abusive purposes.

We take care to ensure all product descriptions, images, and specifications are accurate. However:

• Product images are for illustrative purposes and may vary slightly from the physical item received
• Colours may appear differently depending on your screen settings and device
• We reserve the right to change product specifications, discontinue products, or update pricing at any time without prior notice
• All prices are displayed in AED (UAE Dirham) by default. Prices in other currencies are indicative and subject to exchange rate fluctuations
• Prices include applicable VAT where required by UAE law

When you place an order with PhoneSkinz, you are making an offer to purchase a product under these terms. A contract is formed only when we send you an order confirmation email.

We reserve the right to refuse or cancel any order at our discretion, including in cases of:

• Suspected fraud or unauthorised payment
• Pricing or product description errors
• Products being out of stock or unavailable from our supplier
• Failure to pass payment verification checks

We accept the following payment methods: Stripe, PayPal, Apple Pay, Google Pay, and Tabby (buy now, pay later). All payments are processed securely by our payment providers. We do not store full card details on our systems.

By submitting your payment details, you confirm that you are authorised to use the payment method provided and that the billing information supplied is accurate.

Delivery times and shipping costs are set out in our Shipping & Returns Policy. By placing an order, you accept those terms in full.

Key points to note:

• Delivery times are estimates and are not guaranteed — delays may occur due to customs, carrier issues, or peak periods
• Risk of loss and title for products passes to you upon delivery to the address provided at checkout
• It is your responsibility to provide an accurate and complete delivery address. We are not liable for orders lost or delayed due to an incorrect address being entered
• For international orders, any customs duties, import taxes, or local fees are the sole responsibility of the customer

Our full returns and refunds process is set out in our Shipping & Returns Policy. In summary:

• You have 14 days from the date of delivery to return eligible items
• Items must be unused, in original condition, and in original packaging where possible
• Personalised or custom-printed cases are non-returnable unless faulty or incorrectly supplied
• Refunds are processed to the original payment method within 5 business days of us receiving and approving the return
• Damaged or incorrect items must be reported within 48 hours of delivery

All content on the PhoneSkinz website — including but not limited to the logo, brand name, product photography, copy, graphics, page layouts, and design elements — is the intellectual property of PhoneSkinz or its licensed suppliers and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, publish, or create derivative works from any content on this website without our prior written permission.

You are permitted to share links to our website and use product images for personal, non-commercial reference only (for example, sharing a product you purchased on social media).

If you submit content to PhoneSkinz — including product reviews, photos, comments, or social media posts tagging our brand — you grant us a non-exclusive, royalty-free, perpetual licence to use, display, reproduce, and share that content for marketing and promotional purposes across our website and social media channels.

By submitting content, you confirm that:

• You own or have the right to share the content
• The content does not infringe the intellectual property or privacy rights of any third party
• The content is accurate, honest, and not misleading
• The content does not contain offensive, defamatory, or unlawful material

We reserve the right to remove any user content at our discretion without notice.

When using our website or interacting with PhoneSkinz, you must not:

• Make false or fraudulent orders or provide false personal information
• Use someone else's payment details without authorisation
• Engage in chargeback fraud or abuse our returns policy
• Harass, abuse, or threaten our staff or other customers
• Post false, misleading, or defamatory reviews about our products or business
• Attempt to manipulate our review or rating system
• Resell our products in a way that misrepresents the PhoneSkinz brand or misleads end consumers

Violation of any of the above may result in order cancellation, account termination, and where applicable, legal action.

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, PhoneSkinz makes no warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• That the website will be uninterrupted, error-free, or free of viruses or harmful components
• That product descriptions, pricing, or other content on the site is accurate, complete, or current at all times

Nothing in these terms limits your statutory consumer rights under applicable UAE law or the consumer protection laws of your country of residence.

To the fullest extent permitted by law, PhoneSkinz and its operators shall not be liable for:

• Any indirect, incidental, special, or consequential loss arising from your use of our website or products
• Loss of profits, revenue, data, goodwill, or business opportunity
• Losses arising from delays or failures in delivery caused by third-party carriers or customs authorities
• Damage to your device caused by products not used in accordance with manufacturer guidance

Where liability cannot be excluded by law, our total liability to you in connection with any order shall not exceed the amount you paid for the products in that order.

You agree to indemnify, defend, and hold harmless PhoneSkinz and its operators, employees, and partners from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in connection with:

• Your use of or inability to use our website
• Your breach of these Terms & Conditions
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you submit to our website or social channels

Our website may contain links to third-party websites, payment providers, social media platforms, and other external services. These links are provided for your convenience only.

We have no control over the content, privacy practices, or terms of any third-party site and accept no responsibility for them. Accessing third-party links is at your own risk and we encourage you to review their terms and policies independently.

Our use of third-party services (including Shopify, DSers, Klaviyo, and payment processors) is governed by their respective terms of service.

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

If you are a consumer based outside the UAE, you may also have rights under the consumer protection laws of your country of residence. Nothing in these terms is intended to override those rights where they apply.

Before pursuing any formal dispute, we encourage you to contact us first at legal@phoneskinz.ae. We will do our best to resolve any issue quickly and fairly.

We reserve the right to update these Terms & Conditions at any time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify registered customers by email.

Your continued use of the PhoneSkinz website after any changes are posted constitutes your acceptance of the revised terms. We recommend checking this page periodically.

If you have any questions about these Terms & Conditions, please get in touch: